Help Scout logo


Your Public Sector Inbox, Without the Chaos

Help Scout is the shared Inbox public sector organizations use to stay organized, resolve requests faster, and deliver better service. Whether you’re in education, healthcare, or local government, you’ll be able to spend less time juggling emails and more time getting things done.

Unlike traditional email, Help Scout is built for collaboration between team members and even across departments. You’ll have:

  • Every touchpoint in one place: Manage incoming messages from shared email addresses, contact forms, website chats, social channels, and even phone calls under one roof.
  • Unlimited users at no extra cost: Invite as many people as you need from other departments, external teams, or seasonal staff.​​​​​
  • Automations for staying in sync: Sort, assign, and route requests automatically so nothing slips through the cracks.
  • Powerful self-service tools: Help the audience you serve find answers 24/7 with your knowledge base and an AI assistant that surfaces solutions instantly.​​​​​​​
  • Top-tier privacy standards: Help Scout complies with GDPR, SOC2, and HIPAA, ensuring your data is secure and access is well-managed.

With pricing that doesn’t punish you for adding users or utilizing advanced features, Help Scout is friendly to any team size or budget.